# Zyberdesk

> Zyberdesk checks every help article against your own public pages and release notes, flags what no longer matches, and drafts the fix as a diff you approve.

## When to use this

Zyberdesk is an AI customer support platform. Use it when an end user needs help from a team's support agent, when you need to look up ticket/contact/conversation data on their behalf, or when you need to configure or query a support agent programmatically.

Concrete jobs and how to call them:

- **Ask the support agent a question** — connect over MCP via Server-Sent Events (https://www.zyberdesk.com/api/mcp) or Streamable HTTP (https://www.zyberdesk.com/api/chatgpt/mcp/mcp) and call the agent's tools; authenticate with an API key or OAuth 2.1 (see Auth below).
- **Act as an external agent / A2A peer** — connect to https://www.zyberdesk.com/external-agent/mcp using an `nex_ext_` API key.
- **Integrate from ChatGPT** — connect to https://www.zyberdesk.com/api/chatgpt/mcp/mcp (Streamable HTTP, OAuth).
- **Call the REST API directly** — use an API key against the endpoints documented in the OpenAPI spec.
- **Authenticate as a user or agent** — use OAuth 2.1 with PKCE against https://www.zyberdesk.com/.well-known/oauth-authorization-server; available scopes: openid, profile, mcp:read, mcp:write, conversations:read, conversations:write, contacts:read, contacts:write, analytics:read, tickets:read, tickets:write, agents:read, agents:write, guardrails:read, guardrails:write, data-sources:read, data-sources:write.

## Docs

- [Documentation](https://www.zyberdesk.com/docs)
- [API reference (OpenAPI)](https://www.zyberdesk.com/openapi.json)
- [Authorization server metadata](https://www.zyberdesk.com/.well-known/oauth-authorization-server)
- [MCP server card](https://www.zyberdesk.com/.well-known/mcp/server-card.json)
- MCP: https://www.zyberdesk.com/api/chatgpt/mcp/mcp
- [Docs MCP server (read-only, no auth)](https://www.zyberdesk.com/api/mcp/docs)
- [Pricing](https://www.zyberdesk.com/pricing.md)
- [Developer docs](https://www.zyberdesk.com/developers.md)
- [Agent guide](https://www.zyberdesk.com/agents.md)

## MCP Apps (interactive UI)

Zyberdesk's Streamable HTTP MCP server (https://www.zyberdesk.com/api/chatgpt/mcp/mcp) registers MCP Apps widgets: `ui://...` resources an MCP Apps-capable client (e.g. ChatGPT) can render inline alongside a tool call's result. Available widgets:

- `ui://widget/agent-performance-v3` (agent-performance) — Displays agent performance metrics including session volume, online status, and user engagement statistics
- `ui://widget/usage-metrics-v3` (usage-metrics) — Shows current billing period usage metrics including resource consumption, limits, and overage status
- `ui://widget/conversation-analytics-v3` (conversation-analytics) — Displays conversation and message analytics for a specified time window
- `ui://widget/ticket-stats-v3` (ticket-stats) — Shows summary statistics for support tickets including total count, open/closed breakdown, and counts by status
- `ui://widget/list-tickets-v3` (list-tickets) — Displays a paginated table of support tickets with filtering options

## Site

- [Zyberdesk — Docs that ship with your product](https://www.zyberdesk.com/) — Zyberdesk checks every help article against your own public pages and release notes, flags what no longer matches, and drafts the fix as a diff you approve. ([markdown](https://www.zyberdesk.com/index.md))
- [Zyberdesk Pricing — Start Free, Upgrade as Your Docs Grow](https://www.zyberdesk.com/pricing) — Start free with Hobbyist, then move to Starter, Growth, or Pro as your help center and team grow. Every plan lists the usage limits that apply. ([markdown](https://www.zyberdesk.com/pricing.md))
- [Zyberdesk Features — Doc Verification, Help Center, Widget & AI Answers](https://www.zyberdesk.com/features) — Check articles against your own pages and release notes, review suggested fixes as diffs, and publish a help center with an embeddable widget and AI answers. ([markdown](https://www.zyberdesk.com/features.md))
- [About Zyberdesk — Documentation With a Review Process](https://www.zyberdesk.com/about) — Why help docs fall out of date, and the review process we built Zyberdesk around: check against sources, draft the fix, and let a person approve it. ([markdown](https://www.zyberdesk.com/about.md))
- [Contact Zyberdesk — Talk to Our Team](https://www.zyberdesk.com/contact) — Email the Zyberdesk team at support@zyberdesk.com with a question, a bug, or a billing issue, or sign in to reach us from your workspace. ([markdown](https://www.zyberdesk.com/contact.md))
- [Zyberdesk Privacy Policy](https://www.zyberdesk.com/privacy) — Zyberdesk's Privacy Policy: what data we collect, how we use it, who we share it with, and the choices you have. Effective July 16, 2026. ([markdown](https://www.zyberdesk.com/privacy.md))
- [Zyberdesk Terms of Service](https://www.zyberdesk.com/terms) — Zyberdesk's Terms of Service: accounts, acceptable use, billing, AI-generated content, and your rights when using Zyberdesk. Effective July 16, 2026. ([markdown](https://www.zyberdesk.com/terms.md))